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Patient Support Programs - Part 1

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robinpharmablog.pngAs caregivers, one of the challenges we face is financial. Whether it's how to pay for this week's groceries, fuel, the mortgage, or how to find assistance for treatment expenses, it can certainly be stressful. The good news: there IS support for us!   In this blog, I will focus on support from pharmaceutical companies. My next blog will focus on resources you can contact for additional information and support.

Celgene Corporation
The pharmaceutical company that developed FDA-approved myeloma therapies Thalomid and Revlimid has a dedicated website for their Patient Support Program: http://www.celgenepatientsupport.com/

Celgene Patient Support is a free service that helps patients and healthcare professionals navigate the challenges of reimbursement, providing information about co-pay assistance and access to Celgene therapies.

 On their website, you will find information for

  • Understanding Insurance Coverage and Reimbursement - including Medicare, Medicaid, Veterans Benefits, and state pharmaceutical assistance programs
  • Financial Resources - including Co-Pay Assistance Programs and Celgene Free Medication Program
  • Prescription Process
  • Tools and Resources

You can also find your dedicated Celgene Patient Support Specialist by entering your zip code.

You will be assigned your own Celgene Patient Support Specialist who will work with you and your doctor's office to

  • Explain your benefits
  • Facilitate prior authorization
  • Assist with appeal and support after insurance denials
  • Navigate your Medicare coverage
  • Assess co-pay options
  • Follow up on your prescription status
  • Help you apply for the Celgene free medication program
  • Guide you through Celgene products and restricted distribution programs

For additional help and information, contact Celgene Patient Support at 1-800-931-8691 or check out their website: http://www.celgenepatientsupport.com/

Millennium: The Takeda Oncology Company
The pharmaceutical company that developed FDA-approved myeloma therapy VELCADE has a dedicated website for their VELCADE Reimbursement Assistance Program: http://www.velcade.com/PayingForTreatment.aspx

Their goal is to help you get the treatment your doctor has prescribed, no matter your insurance or financial situation. VELCADE Reimbursement Assistance Program (VRAP) is available to patients, physicians, and caregivers to provide assistance regarding reimbursement issues related to the use of VELCADE.

On their website, you will find information for:

  • Insurance Coverage and Payment Resources
  • Understanding the Coverage Process

You can contact them at 1-866-VELCADE, option 2. Dedicated Case Managers are available from 8:00 a.m. to 8:00 p.m. (Eastern).

The International Myeloma Foundation is an excellent resource where you can access additional information on drug reimbursement assistance. Click here for details: http://reimbursement.myeloma.org

Here you will find reimbursement assistance information from

  • Amgen
  • Cephalon
  • Novartis
  • Ortho Biotec

Also, don't forget the IMF Hotline folks.


Debbie Birns, Missy Klepetar, Paul Hewitt and Judy Webb are "just a call away." The Hotline staff is here to answer your questions and provide support. Please contact them toll-free from 9:00 a.m. - 4:00 p.m. (Pacific)

1-800-452-2873 (CURE)

1-818-487-7455 outside of the US and Canada

1 Comment

It is wonderful that you have started this blog. We can use all the support we can get, practical things like the above but how to keep ourselves as caregivers well - not just physically but emotionally. Most of us are caring for loved ones and have not only the daily tasks and issues but are often grieving and fearful for the future and the possibility of the imminent loss of our love one. It is a heavy responsibility and scary thing.

One thing I find frustrating about blogs in general is that when someone comments and asks a question it may be days and sometimes longer (never) before you get a response. I hope we do better here.


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